je778 Privacy Policy
Your privacy is a commitment, not a footnote. This policy explains exactly what personal information je778 collects, how it is used, and how every player in Bangladesh can stay in control of their data.
This Privacy Policy ("Policy") sets out the basis on which je778 ("Platform", "We", "Us", "Our") collects, processes, stores, and shares personal information provided by or collected from players ("You", "User", "Player") who register for and use the services available at je778.org. This Policy applies to all je778 players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
By registering a je778 account or continuing to use the je778 platform after any revision to this Policy is published at je778.org/privacy-policy, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not consent to this Policy, you must not register for or use je778 services.
What Information We Collect
je778 collects personal information that is necessary to operate a responsible and secure gaming platform. We do not collect more data than is required for the stated purposes. The categories of information we collect are listed below.
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Registration Information
When you create a je778 account we collect your mobile phone number, a password you choose, your date of birth for age verification, and your full name as it appears on your national ID document.
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Device and Technical Data
je778 automatically collects your IP address, device type and operating system, browser type and version, screen resolution, session timestamps, and pages or games visited when you access the platform. This data is used for platform security, fraud prevention, and service improvement.
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Payment Information
When you make a deposit or withdrawal, je778 collects the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, transaction amounts in Bangladeshi Taka, and timestamps. je778 does not store your full card numbers or mobile banking PINs — these are handled directly by the payment processor.
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Gaming Activity Data
je778 records games played, bets placed, bet amounts, outcomes, bonus usage, session durations, and responsible gaming tool interactions such as deposit limit settings or self-exclusion requests. This data is used to provide the service and to fulfil our responsible gaming obligations.
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Cookies and Tracking Technologies
je778 uses cookies and similar tracking technologies to maintain your session, remember your preferences, prevent fraud, and analyse platform usage. Session cookies are deleted when you close your browser. Persistent cookies remain for a defined period and can be cleared via your browser settings.
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Identity Verification (KYC) Documents
Before your first withdrawal, je778 requires identity verification under our Know Your Customer (KYC) process. This involves collecting a copy of a government-issued NID or passport and, where required, proof of address or proof of payment method ownership. KYC documents are stored securely and used only for identity verification and compliance purposes.
How We Use Your Information
je778 uses the personal information we collect strictly for the following purposes. We do not use your data for any purpose incompatible with these stated uses without first seeking your separate consent.
- To create and manage your je778 account, including verifying your identity, processing deposits and withdrawals, and maintaining accurate account records.
- To deliver and improve the je778 gaming platform, including personalising game recommendations, detecting and fixing technical issues, and optimising platform performance for Bangladesh players.
- To prevent fraud, money laundering, and other financial crime, including verifying the source of funds for transactions above defined thresholds and monitoring for irregular account activity patterns.
- To fulfil our responsible gaming obligations, including enforcing the 21+ age requirement, operating deposit limit and self-exclusion tools, sending responsible gaming reminders, and flagging at-risk player behaviour for support intervention.
- To communicate with you about your je778 account, including sending OTP verification codes, transactional notifications such as deposit confirmations and withdrawal approvals, account security alerts, and customer support responses.
- To send promotional communications about je778 bonuses, new game launches, and platform news where you have opted in to receive such communications. You may opt out of promotional communications at any time by contacting je778 support.
Legal Basis for Processing Your Data
je778 processes your personal information on one or more of the following legal bases, depending on the specific purpose of the processing activity.
- Contractual Necessity:Processing required to perform our obligations under the je778 Terms and Conditions — principally account management, payment processing, KYC verification, and service delivery. Without this processing je778 cannot provide its services.
- Legal Obligation:Processing required to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and any lawful request from a competent authority in Bangladesh.
- Legitimate Interests:Processing for je778's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud detection, security monitoring, platform analytics, and responsible gaming enforcement — where those interests are not overridden by your rights.
- Consent:Where je778 relies on your consent for a specific processing activity — such as sending promotional communications — that consent is freely given and may be withdrawn at any time. Withdrawal of consent does not affect processing carried out before the withdrawal.
Sharing Your Information
je778 does not sell, trade, or rent your personal information to third parties. We share your personal information only in the limited circumstances described in this section. In all cases where sharing occurs, je778 imposes contractual data protection obligations on the recipient equivalent to those je778 applies to your data itself.
The following categories of third parties may receive your personal information from je778 in the course of normal platform operations.
- Payment Processors:bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment networks receive transaction data necessary to process your deposits and withdrawals. je778 shares only the minimum data required for each transaction. Payment processors operate under their own privacy policies and applicable financial regulation.
- Game Technology Providers:Game studios whose games are available on je778 — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — receive anonymised session identifiers and game interaction data necessary to deliver their games and settle bets. Full personal identity information is not passed to game providers.
- Identity Verification Services:je778 uses third-party identity verification services to support KYC document review. These services receive only the identity documents and data fields necessary to complete the verification check and are prohibited from using your data for any other purpose.
- Legal and Regulatory Authorities:je778 will disclose your personal information to competent authorities in Bangladesh or elsewhere where required by law, court order, or regulatory requirement. je778 will notify you of any such disclosure request to the extent permitted by applicable law, unless prohibited from doing so by the requesting authority.
Cookies and Tracking Technologies
Cookies are small text files stored on your device by your browser when you visit je778.org. je778 uses cookies and similar technologies including local storage, session storage, and pixel tags to operate the platform, secure your session, remember your preferences, and understand how the platform is used. je778 does not use third-party advertising cookies.
You may disable non-essential cookies via your browser settings; however, disabling essential cookies will prevent the je778 platform from functioning correctly and may prevent you from accessing your account. The following categories of cookies are used on the je778 platform.
- Essential CookiesRequired for core platform functions including user authentication, session management, and security token validation. These cannot be disabled without breaking the platform.
- Functional CookiesStore your language preference, responsible gaming settings such as saved deposit limits, and other personalisation choices that make the je778 experience consistent across sessions.
- Analytics CookiesCollect anonymised data about how players navigate je778, which games are most popular, and where technical issues arise. This data helps je778 improve platform performance and content. Analytics data is not linked to your personal identity.
- Security CookiesEnable je778's fraud detection and bot prevention systems by identifying unusual login patterns, unusual transaction sequences, and device fingerprint anomalies. These cookies are essential for platform integrity.
How We Protect Your Data
je778 applies industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Security measures include SSL/TLS encryption for all data transmitted between your device and je778.org, encrypted storage of passwords using industry-standard hashing algorithms, access controls that restrict je778 staff access to personal data on a need-to-know basis, regular security reviews of platform infrastructure, and intrusion detection monitoring operating around the clock.
While je778 takes all reasonable steps to protect your personal information, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your account by keeping your login credentials confidential, logging out after each session on shared devices, and notifying je778 support immediately if you suspect your account has been accessed without your authorisation.
How Long We Keep Your Data
je778 retains your personal information for as long as your account remains open and for a defined period after account closure. Account and transaction records — including KYC documents, payment records, and gaming history — are retained for a minimum of five years following account closure. This retention period reflects je778's obligations under applicable anti-money laundering rules and financial record-keeping requirements.
Technical log data used for security and fraud detection purposes is retained for 12 months from the date of collection, after which it is anonymised or deleted. Marketing preference data is deleted within 30 days of an opt-out request being received and confirmed by je778.
Your Data Rights
As a je778 player you have the following rights in relation to the personal information je778 holds about you. To exercise any of these rights please contact je778 support via live chat at je778.org or by email at [email protected]. je778 will respond to all data rights requests within 30 days of receipt.
Please note that certain data rights may be subject to limitations where je778 is required to retain data for legal compliance purposes. For example, je778 cannot erase transaction records that are required to be retained under applicable anti-money laundering rules, even where an erasure request is received. je778 will explain any such limitation clearly when responding to your request.
Children's Privacy
je778 is strictly an adult gaming platform. The je778 platform is not directed at, and is not intended for use by, any person under the age of 21. je778 does not knowingly collect personal information from any person under 21. Age verification is applied at the KYC stage before any withdrawal is processed. If je778 discovers that a person under 21 has registered an account, that account will be immediately closed, any balance forfeited, and all personal data associated with the account deleted from je778 systems as soon as practicably possible.
Third-Party Services
The je778 platform integrates with third-party services — including payment processors and game providers — that operate under their own privacy policies. je778 is not responsible for the privacy practices of third-party services. Players are encouraged to review the privacy policies of bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any game provider whose games they play on je778, as those providers' data practices are governed by their own policies and not this Policy.
Changes to This Privacy Policy
je778 reserves the right to update or amend this Privacy Policy at any time. Where a change materially affects how je778 collects or uses your personal information, je778 will provide advance notice by posting a prominent notice at je778.org and, where possible, by sending a notification to your registered mobile number at least 7 days before the change takes effect.
The current version of this Privacy Policy is always accessible at je778.org/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the je778 platform after any revision takes effect constitutes your acceptance of the revised Policy.
Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way je778 handles your personal information, please contact our support team. All privacy enquiries are treated as priority and handled in strict confidence.
Email: [email protected]
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